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It's been mentioned and proved several times that Sun/Oracle's T-series hardware is the best fit to deploy and run Siebel CRM. Feel free to browse through the list of Siebel benchmarks that Sun published in the past on T-series:2004-2010 : A Look Back at Sun Published Oracle Benchmarks
Oracle Corporation announced the availability of SPARC T3 servers in Oracle OpenWorld 2010, and sure enough there is a Siebel CRM benchmark on SPARC T3-1 server to support the server launch event. Check the following web page for high level details of the benchmark.SPARC T3-1 Server Posts a High Score on New Siebel CRM 8.1.1 Benchmark
I intend to provide the missing pieces of information in this blog post.
First of all, it is not a "Platform Sizing and Performance Program" (PSPP) benchmark. Siebel 8.1.1 was used to run the benchmark, and there is no Siebel PSPP benchmark kit available as of today for v8.1.1. Hence the test results from this benchmark exercise are not directly comparable to the Siebel 8.0 PSPP benchmark results.
The benchmark workload consists of a mix of Siebel Financial Services Call Center and Siebel Web Services / EAI transactions. The FINS Call Center transactions create a bunch of Opportunities, Quotes and Orders, where as the Web Services / EAI transactions submit new Service Requests (SR), search for and update existing SRs. The transaction mix is 40% FINS Call Center transactions and 60% Web Services / EAI transactions.
iPlanet Web Server and the Oracle 11g Database Server were configured on a single Sun SPARC Enterprise T5240 Server. Those software layers were isolated from each other with the help of Oracle Solaris Containers virtualization technology. Resource allocations are shown below.
|#vUsers||Avg Trx Resp Time (sec)||Business Trx
|Avg CPU Utilization (%)||Avg Memory Footprint (GB)|
|FINS||EAI||FINS||EAI||App||DB||Web||App||DB + Web|
Why stop at 13K users?
Notice that the average CPU utilization on the application server node (SPARC T3-1) is only ~58%. The application server node has room to accommodate more online vusers - however, there is not enough free memory left on the server to scale beyond 13,000 concurrent users. That is the main reason to stop at 13,000 user count in this benchmark.
Siebel Best Practices
Check the following presentation:Siebel on Oracle Solaris : Best Practices, Tuning Tips
Credit to all our peers at Oracle Corporation who helped us with the hardware, workload, verification and validation etc., in a timely manner. Also Jenny deserves special credit for spending enormous amount of time running the benchmark with patience.
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